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,Financial institutions coping well with new norms, adjustments
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THE prolonged Covid-19 pandemic had created a wide range of challenges for banks in terms of financial difficulties faced by many, and the management of overall health and safety.
Banks had to balance the need to maintain business continuity while remaining focused on helping their customers through the tough times, and balance health and safety concerns.
Public Bank Bhd said the pandemic had allowed it to be introspective, taking stock of what works and what perhaps, may not work, following changes in the current operating conditions.
While quickly adapting to the new norms, the banking group has also taken the opportunity to improve on its delivery systems, including intensifying its initiatives on digitalisation but more importantly, to remain sensitive to (and to appropriately address) the needs of its customers.
Public Bank had provided funding assistance of more than RM3.4bil to over 16,000 small and medium scale enterprises (SMEs) under the special financing schemes initiated by the government and Bank Negara.
This is on top of the six-month loan moratorium, the targeted repayment assistance (TRA) and expanded TRA to the B40 group.
About 1.8 million customers have benefitted from the bank’s loan moratorium, loan repayment assistance programs, and special financing schemes that it actively participates in.
“It has not been an easy 12 to 15 months; we believe we are coming out of this pandemic somewhat stronger despite the drop in earnings last year, ’’ said CEO Tan Sri Tay Ah Lek.(pic below)
Looking after the interests of stakeholders during the pandemic is a challenge by itself.
“It is a delicate balancing act when we provide financial assistance to affected customers due to the Covid-19 pandemic, while making sure that we uphold our responsibility as a custodian of public funds, and that the depositors interest is protected, ’’ said Tay.
CIMB Group Holdings Bhd had to manage the impact on its business as the pandemic had resulted in elevated provisions.
“Our immediate priority was on cost management; through rigorous cost optimisation, we successfully surpassed our cost reduction target of 5% for financial year 2020, ’’ said CIMB.
CIMB also recalibrated its strategy, resulting in its Forward23 mid-term plan, under which it began to reshape its portfolio.
This is to ensure that the banking group is well-positioned to accelerate growth in key segments and deliver sustainable financial returns.
The recalibrated strategy is beginning to bear fruit; in the fourth quarter of financial year (FY) 2020, the group saw improvement in net interest income and non-interest income in its core markets.
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